SHIPPING POLICY

Great news! We offer FREE Australia Post shipping on orders of $199 or greater, shipped to Australia and New Zealand destinations!
All items are shipped from Ice’s warehouse in New York to Australia. All items are insured and completely tracked through a tracking number provided. Items are sent FedEx or Australia Post for security and speed of delivery.

Ice Online offers flexible and reliable shipping with :

  Australia Post

AUSTRALIA & NEW ZEALAND

SHIPPING METHODS

Delivery Option

Cost*

Estimated Total Delivery Time**

Australia Post

FREE for orders of $199.00 AUD or more

7-10 Business Days

Australia Post

$5.00 for orders less than $199.00 AUD

7-10 Business Days

FedEx Priority (Express)

$19.95 for orders less than $199.00 AUD

5-7 Business Days


Notes:

  • Shipping cost includes Australian and New Zealand duties, shipping and handling
  • GST is included in the total price at checkout
  • All shipping fees are in AUD

SHIPPING POLICIES

Processing Your Order

Once we get your order, we take care of it right away so you can get your jewellery ASAP! All Ice orders are processed within one to two business days, and then shipped to you immediately, according to your preferred method of shipping.

Note: If the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval. All shipping fees are in AUD.

Shipping your Order

Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed. But don't worry, your credit card will not be charged until the order has been shipped.

Of course rings and customised orders may require additional processing time due to ring sizing and other personalisation requirements. We just want to make sure we get your order perfect.

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorised to sign for your package will be available at the designated shipping address. For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Tracking Your Order

Of course, you'll want to know when your jewellery is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add info@iceonline.com.au to your Email Address Book to ensure that our emails make it into your inbox.

Order Cancellation

Change your mind? If you want to cancel or change an Ice order, for any reason, please contact us and make sure to include your Ice order number or call 1300 100 423, as soon as possible.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfilment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after its arrived – just return it to Ice according to our 30-day money back return policy. Check the back of your invoice for return policy details.

Note: Ice reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.