Ice AU - Customer Service


You might be wondering how Ice can provide such stunning, stylish and high-quality jewellery at such affordable prices. Or, maybe you're just thrilled and not curious at all.

One of the main reasons is because selling online has enabled us to keep our costs super low. No storefront, no salespeople, no traditional print advertising costs and no limit on customers due to location.

Instead, we have an excellent staff of Customer Service & Jewellery Experts that can respond instantly to your questions, concerns or issues over the Internet.

Another reason that Ice can offer some of the most competitive prices in the industry is that the Ice team has been in the jewellery business for more than 20 years. We have access to many of the largest brands in the industry and long-time relationships with many leading suppliers. We buy pearls, gemstones, and diamonds right at the source in most cases.

Add those strengths to the way the Internet has enabled us to slash operating costs, and you'll understand how it's possible for Ice to bring you such an extraordinary selection of sparkle at such extraordinary prices.

We save. You save. It's simple.