Ice AU - Customer Service


  • 1. Secure Data Transfer and Storage:

You don't have to worry—at all—about using your credit card with us. Here's why:

  • We use Secure Socket Layer (SSL) encryption technology— the same used by leading financial institutions—to protect your data online.
  • All data we collect is stored in a secure, access-restricted environment.
  • 2. Worry-Free Shopping with our Money-Back Guarantee:

Change your mind about an order? No worries.

  • Our Customer Satisfaction Guarantee and Free Returns policy means you can simply return it for a refund or exchange for another product. No questions asked. View our Returns & Refunds Policy
  • 3. Industry Leading Consumer Rating and Reputation:

Not sure who you're dealing with? Thousands of satisfied Ice customers have trusted Ice since 2012 and here's why:

  • We've earned an A+ rating with the Better Business Bureau (BBB), a testament to our customers' satisfaction, trust and confidence.
  • Over 75,000 customers have said "We like Ice" on BizRate, which awarded Ice an overall service rating of 'Outstanding'—BizRate's highest possible rating.
  • 4. Jewellery Authenticity Certification:

You are getting the best and we have the documents to prove it!

  • Each piece of Ice jewellery is backed by a Certificate of Authenticity, which certifies that the gemstones and metals used in your jewellery are authentic and of the quality advertised.
  • 5. Respect for your Privacy
  • No one likes SPAM, so we promise not to sell or share your personal data with ANY third party organizations, unless you've specifically requested that we do so. View our Privacy Policy.

Still not comfortable buying stuff online?

No problem. Simply call our Customer Care Center at 1300 100 423 to order over the phone with one of our jewellery experts.