Ice AU - Customer Service


Great news! We offer FREE Australia Post shipping on orders of $99 or greater, shipped to Australia and New Zealand destinations!
All items are sent from our warehouse in Sydney and completely tracked through a tracking number provided. Items are sent Australia Post for security and speed of delivery. In some cases, an order may be shipped direct to you from a supplier or brand to speed up delivery times.

Ice Jewellery offers flexible and reliable shipping with :


Delivery Option


Australia Regular Post - Normal delivery times are 1-7 days depending on location.

FREE for orders of $99.00 AUD or more

Australia Regular Post - Normal delivery times are 1-7 days depending on location.

$5.95 for orders less than $99.00 AUD

Australia Post Express - See individual products for dispatch timeframes.

$9.95 for all orders

Pick-Up In Store (Chatswood)



  • International orders can take longer to arrive
  • There can be unexpected delays out of our control. We will endeavour to keep you updated on any delays that occur as we are made aware of them.
  • GST is included in the total price at checkout
  • All shipping fees are in AUD


Processing Your Order

Once we get your order, we take care of it right away so you can get your order ASAP! All Ice orders are processed within one to four business days unless stated otherwise, and then shipped to you immediately, according to your preferred method of shipping.

Note: If the shipping/billing addresses are different or if there is any other unusual activity with your order, your order may be delayed pending a further check. All shipping fees are in AUD.

Shipping your Order

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorised to sign for your package will be available at the designated shipping address.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Tracking Your Order

Of course, you'll want to know when your jewellery is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add to your Email Address Book to ensure that our emails make it into your inbox.

Picking Up an Order In Store

If you decide to pick your order up in store, you will receive an email when the order is ready for collection. You will be able to pick up your order from Ice Jewellery's offices in Chatswood. Please allow 3 to 5 business days for your order to be ready.

Order Cancellation

Change your mind? If you want to cancel or change an Ice order, for any reason, please contact us and make sure to include your Ice order number or call 1300 100 423, as soon as possible.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfilment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after its arrived – just return it to Ice according to our 30-day money back return policy. Check the back of your invoice for return policy details.

Note: Ice reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.